Refund policy
At NRBOOK, we strive to provide the best possible experience for our customers. If you are not entirely satisfied with your purchase, we’re here to help.
Refund Conditions
Digital Products: All ebook sales are final. Since our products are digital and instantly delivered, we do not offer refunds or exchanges unless required by law.
Exceptional Circumstances: Refunds may be considered in the following cases:
- You accidentally purchased the same ebook twice.
- There was a technical error that prevented you from accessing the ebook.
Requesting a Refund
If you meet the conditions for a refund, please contact us within 7 days of your purchase. Include the following information:
- Full name
- Order number
- Reason for the refund request
You can contact us at:
Email: [Insert your customer service email]
Phone: [Insert customer service phone number]
Address: [Insert your business address]
Refund Process
Once your refund request is approved, we will initiate a refund to your original payment method. The time it takes to process refunds depends on your card issuer or payment platform, typically ranging from 5 to 10 business days.
Non-Refundable Situations
- Refunds will not be issued if you simply change your mind after purchase.
- Refund requests made more than 7 days after the purchase date will not be accepted.
- Refunds cannot be processed for purchases made from unauthorized sellers or third-party websites.
Contact Us
If you have any further questions or concerns about our refund policy, please reach out to our support team at:
Email: [Insert support email]